At phmoney, your personal data is treated with the same seriousness as your account balance. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
All data in transit is encrypted using industry-standard SSL technology.
phmoney never sells your personal data to third-party advertisers or brokers.
Access, correct, or delete your data at any time under the Data Privacy Act.
We comply fully with the Philippine Data Privacy Act of 2012.
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phmoney is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any relationship between a player and an online casino — and that trust starts with being completely transparent about how your data is handled.
This Policy applies to all personal data collected through the phmoney website at phmoney.app, any associated mobile applications, customer support interactions, and any other touchpoints where phmoney collects personal information from users. It applies to all registered players, prospective players, and visitors to the phmoney platform, regardless of their location within the Philippines.
phmoney operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). We are registered as a personal information controller under applicable Philippine law.
phmoney collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
phmoney collects personal data through the following channels:
phmoney uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | Identity, government ID data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud prevention and AML compliance | Financial, technical, identity data | Legal obligation |
| Delivering and improving games and features | Gaming activity, technical data | Legitimate interest |
| Customer support and dispute resolution | Contact, gaming, financial data | Contract performance |
| Responsible gaming monitoring | Gaming activity, financial data | Legal obligation / legitimate interest |
| Sending promotional offers and newsletters | Contact data, gaming preferences | Consent |
| Platform security and abuse prevention | Technical, identity data | Legitimate interest |
| Regulatory reporting to PAGCOR and NPC | Identity, financial, gaming data | Legal obligation |
phmoney will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.
Under the Data Privacy Act of 2012 (RA 10173), phmoney processes your personal data on the following legal grounds:
phmoney does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the phmoney platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and fraud detection and cybersecurity partners. All service providers are contractually bound to process your data only on phmoney's instructions and in accordance with applicable data protection laws.
phmoney may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of phmoney's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.
phmoney may share your personal data with other third parties where you have given your explicit prior consent to such sharing.
phmoney retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with phmoney's data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
phmoney implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, phmoney will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173 and NPC Circular 16-03.
phmoney uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and analyze how the Service is used. The types of cookies we use include:
These cookies are essential for the phmoney platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Service.
These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming limits — so you do not have to re-enter them each time you visit.
phmoney uses analytics cookies to understand how players interact with the platform — which games are most popular, how long sessions last, and where users encounter difficulties. This data is used in aggregate and anonymized form to improve the phmoney experience. We use only privacy-respecting analytics tools that do not share your data with third-party advertising networks.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the phmoney platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by phmoney:
To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15. phmoney will respond to all data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
If phmoney becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phmoney platform, please contact our support team immediately so we can investigate and take appropriate action.
phmoney employs age verification procedures during registration and KYC to prevent underage access to the platform. These procedures include verification of government-issued identification documents confirming date of birth.
The phmoney platform may contain links to third-party websites or services, such as payment provider portals or game content provider pages. This Privacy Policy applies solely to data collected by phmoney through the phmoney platform. phmoney is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.
The inclusion of a link to a third-party website on the phmoney platform does not constitute an endorsement of that website or its privacy practices by phmoney.
phmoney primarily stores and processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.
Where personal data is transferred outside the Philippines, phmoney ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under RA 10173. Such transfers are made only where necessary and are subject to NPC notification requirements where applicable.
phmoney reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the phmoney platform at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the phmoney platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how phmoney protects your personal data.
If you do not agree with any changes to this Privacy Policy, you must cease using the phmoney platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by phmoney, please contact our Data Protection Officer (DPO) or our general support team using the details below.
If you are not satisfied with phmoney's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.
For responsible gaming concerns, self-exclusion requests, or account closure, please contact our support team via live chat. All responsible gaming requests are treated as the highest priority and actioned immediately upon receipt. You can also find more information on our Responsible Gaming page.
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